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THE INTERNATIONAL DIRECTORY OF DOG WASTE REMOVAL SERVICES

Scoopers & Friends Discussion Board Archives

Messages archived from the Scoopers & Friends Discussion Board, going back to May of 1998. The discussion board board is an online forum about the business of pet-waste removal. Browse the messages, CLICK HERE TO SEARCH by keyword, or click here to participate in current discussions.

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Page Twenty-Two

Message Date/Time:
Saturday, 30-Jan-99 23:17:58

protected covering for your shoes? ... recently i heard about a company that wear scub booties over their shoes. (like you would wear for on the job in a hospital operating room) wouldn't this cause a problem with traction especially if you step on a pile... i wouldn't think it would be for protection from the spead of diease to one yard to another (they would have to be waterproof and dispose of after each job)
Message Date/Time:
Wednesday, 03-Feb-99 10:40:39

Re: protected covering for your shoes? ... I've read of veterinarians who wear shoe covers when they make calls. I've also heard the idea mentioned for pooper-scoopers, but I don't recall anybody actually doing it. It seems a little bit excessive, to me. But I don't see that it would do any harm.
Message Date/Time:
Saturday, 06-Feb-99 09:29:18

Re: protected covering for your shoes? ... An expensive nuisance, I think. Cheap ones tear or slip off and as such are a complete waste. Expensive are, well, expensive and may tear or slip off. Traction on hills might be a problem, creating a safety hazard. I suggest good boots cleaned after each yard with a disinfectant.
Message Date/Time:
Sunday, 07-Feb-99 13:44:46

Re: protected covering for your shoes? ... Hey!!!! Try Duck Boots. They are made of rubber and can be worn as a shoe while scoopin. Then you can rinse them off disenfect and go on your way. About $15.00-$20.00 a pair.

Frank

K-9 Connections
Message Date/Time:
Tuesday, 09-Feb-99 00:01:31

Re: protected covering for your shoes? ... I wound up using a pair of rubber waterproof boots, as used by cement workers, etc. Available at the hardware store for about $15.00 they've lasted for months so far.

The soles are standard boot tread so there is no slippage, they cover the calves and can be blasted with disinfectant & hosed down as much as you want. I did put a pair of Dr Scholl inserts to give them suppoert. Oh yeah, because they're slip-ons you can tuck your pants into them and look the height of fasion!

John Ross
Scoopers Dog Waste Removal Service
Message Date/Time:
Tuesday, 02-Feb-99 21:47:28

What types of advertising seem to work best? ... I couldn't believe it when I stumbled onto this site! My husband and I have been in the scooping business full force since March, 1998. We have a little over 50 weekly customers as of now, but we are really trying to get at least 140 so that my husband can quit his other job. (I stay home with baby) I also do the data entry.

What I was wondering is what types of advertising are you guys doing and what seems to work the best? We've done newspapers, business cards (bone shaped) We have been featured on local news, but we have been at a stand still for months now! Every now and then we get another customer, but then we usually lose one shortly thereafter...or vice versa. Any ideas? Feel free to e-mail me.

Sincerely,
Allison
Message Date/Time:
Wednesday, 03-Feb-99 10:36:56

Re: What types of advertising seem to work best? ... 50 customers in your first year is not too bad. I have heard of some companies that get more, but a lot of people start of a lot slower, too.
For me, the most consistent source of new customers was a classified ad in the neighborhood weekly papers, run as often as you can afford it, especially in the spring and fall. Leaving stacks of cards at groomers and vets can help, too.
Large, professional-looking signs on your truck can bring in significant numbers of customers. Also try a customer-referral program, where you reward existing customers for bringing in new business. Giving one free clean-up to an existing customer for each new customer they refer to you is cheaper than advertising and also promotes goodwill.
Depending on where you live, you may be able to buy a mailing list of dog owners at a very low cost. In my county, the license bureau of the county auditor sells a list of over 90,000 dog-license applicants for less than $20. Using that list, it's possible to send post cards to very closely targeted addresses.
Being in the news is the most powerful marketing technique I know, and it costs the least. Finding newsworthy angles for a press release now and then keeps your name in the public eye and promotes good press relations.
This is the best time of year to be in the news, too. Spring is when we get the biggest increase in new business.
Your experience in getting lots of new customers in the springtime, then staying fairly even through the summer and winter, is consistent with other pooper-scoopers.
Right now it's important to make sure you're ready for the spring rush. Make sure your vehicle is in good shape, prepare your advertising, place cards in shops around town, have your routes organized for the most efficient travel times, get the latest maps, and so on.
Message Date/Time:
Friday, 05-Feb-99 22:03:13

Re: What types of advertising seem to work best? ... Ali,

I couldn't believe when I read your message. It sounded like you were talking about me and my husband (except for the baby!). We started in March of 98 also and have about 50 customers. My husband was originally in business with someone else but that did not work out. We went on our own in Aug. with 29 customers we retained. Believe it or not we have pick up quite a few new customers in December and January without even advertising.

My husband has his truck lettered and it has brought much business. In the past two days we have had two call for condo complexes. One found us in the "yellow pages" and the other someone told her about us. Our goal is also for 140 to 150! We will be putting ads in the local papers. We also went to a Humane Society Adoption day and offered first month free if people adopted a dog. They are also having a walk-a-thon that we will be attending.

Well I guess I rambled enough. Good luck and keep me posted!

Barbara
Message Date/Time:
Wednesday, 10-Feb-99 03:48:43

Re: What types of advertising seem to work best? ... My question would be more along the lines of why you are losing so many clients (a 1 to 1 ratio seems high)?

John
Message Date/Time:
Wednesday, 03-Mar-99 09:12:46

Re: What types of advertising seem to work best? ... Hi folks,

i have been in business for about 6 months. I put out flyers around town and gone door to door. No customers. However I have found a niche in my area which since i live in a fairly small state expect to spread. I just do Complexs condo townhome and Apt. I have a minimum charge and these people have figured out it is easier and cheaper to have me do it then send out certified letters to people who are violators. I have 3 complexs right now and expect to have 10-15 by Sept. All by word of mouth however advertising is about to start.
Message Date/Time:
Friday, 05-Feb-99 15:21:39

Marketing pay-offs ... Yea! We just got our first article in the newspaper. Several radios picked up the story and called us for interviews (one was in Eureka, California--even though we're in Salt Lake City). The result? Not much, but better than nothing. We got two new customers and a contract with the kennel club to do their shows this year. And who knows how much name recognition?

We're about to do a trial postcard mailing of 1200 cards to one zip code. We'll mail again to the same area in four weeks. Anyone else tried mass mailings? What was your response rate?
Message Date/Time:
Sunday, 07-Feb-99 13:40:20

Re: Marketing pay-offs ... Might be easier and cheaper just to put out flyers door to door in the same area every 4 weeks. Try home owner associations. Most of the time they will let you advertise in there newsletter for a small fee and it reaches an entire neighborhood that normally is no solictations.

Frank

K-9 Connections
Message Date/Time:
Monday, 08-Feb-99 23:52:07

Re: Marketing pay-offs ... I've done direct mail to dog owner mailing lists - I'd say I got more pissed off people than clients. Most were incredulous that their names were available as a known 'dog owner'.

If I were to do it again, I would print on the send the phone number of the list provider (in small print). Saves the aggrevation.

I did pick up a couple of clients, about on par with the national standard DM response rate, around 1%.

And the flyers - be sure that whoever you hire to drop them will be responsible for any damages that are a direct result of the send (I had one flyer that wound up sliding in between the mesh of the screen door & the metal grating. The owner of the house tore the mesh trying to extract the flyer had to replace the screen).

John Ross
Scoopers Dog Waste Removal Service
Message Date/Time:
Tuesday, 09-Feb-99 12:32:59

Re: Re: Marketing pay-offs ... We did flyers for a while. It took too much time. We thought about hiring someone to drop flyers for us, but decided we'd rather target our market to known dog owners only. We got our list from animal control. They printed any zip code we wanted, right onto labels. We ended up doing 4,500 labels for $25. The "To" line reads "resident," so no one really knows that we're just targeting dog owners. 1% return rate would be great! Thanks for the info.
Message Date/Time:
Wednesday, 10-Feb-99 02:39:38

Re: Re: Re: Marketing pay-offs ... One thing I found with using a large, bulk flyer output (blind output, not targeted) is you get those people whose parents, brothers, co-workers, etc., are owned by dogs through a referral by the non-dog people.

Just a thought. I've got about 100,000 flyers going out shortly in my area. I'll let y'all know how it goes.

John
Message Date/Time:
Wednesday, 10-Feb-99 13:03:46

Re: Re: Re: Re: Marketing pay-offs ... Good thought.
Message Date/Time:
Monday, 15-Feb-99 17:04:27

Re: Re: Re: Re: Marketing pay-offs ... Ya got guts, man. Whatcha gonna do if you get a 1% response? That's 1000 new yards that haven't been cleaned recently!
Message Date/Time:
Monday, 15-Feb-99 21:39:19

Re: Re: Re: Re: Re: Marketing pay-offs ... This time I have people ready to start ...

John
Scoopers Dog Waste Removal Service
Message Date/Time:
Sunday, 07-Feb-99 03:54:14

New Scooper in town! ... Hello fello Scoopers,



This website is great! My wife and I started our own business called SCOOP-NO-MORE. We got our DBA from the courthouse to lock in our name. We did not think there were many people in the scooping business until we found this website. I think it is a great way to share ideas with each other. The hardest part of the business is getting the word out. The second is disposal of waste.

Please send me ideas and I will do the same in return.



Dave

SCOOP-NO-MORE
Message Date/Time:
Monday, 15-Feb-99 16:59:14

Re: New Scooper in town! ... Welcome to the Poop Mines!

What's your geographic location?
Message Date/Time:
Friday, 19-Feb-99 06:42:30

Re: New Scooper in town! ... very interested in anything new in scooping the poop for the australian market especially interested in disposable
please provide samples and prices of your products...
regards
Message Date/Time:
Sunday, 07-Feb-99 22:58:22

The POOP stops here! ... Hello everyone in scooper-land! We are a new addition to the neighborhood, but we have been at this for some time now. Our first 9 months of business was spent on creating the next level of this industry. We have taken a full blown approach at making this business a profesional and commercial endeavor from day one! After building our format and marketing plan our research led us to all of you. It was very encouraging to see so much interest across the nation. Our thanks to all of those we talked to and were able to share knowledge with. We have actually been scooping just under two months with about 20 customers at start-up. The local paper did a great story and photo shoot on us that actually went out over the AP wire. We have had calls from all over. WMAQ in Chicago just gave us an over the phone interview for future airing. We have formed ourselves into a corporation and have taken all legal steps to begin selling franchises. Our first one being sold in Chicago this month. We offer a complete turn-key package with vehicles to computers to launch you as a professional service right out of the gate. We have a very large legal firm behind us and we have gained much knowledge from the business side that we can share to help you try and prevent any future problems. Pet laws in relation to law suits is really becoming a hot topic and there is a real risk out there if you don't protect youself. Any one wanting to start-up a Scooping business needs to have this knowledge. Our entire package isn't all that bad to have either. Kudos to everyone out there. This is an open market for all and we firmly believe that there is more POOP out there than all of us can get to. Feel free to contact us at our e-mail address(Website is forth coming) or call us at our toll-free number 1-877-SCOOPIN. MAKING THE WORLD A SAFER PLACE TO WALK! From all of us here at POOP BUSTERS INC.
Message Date/Time:
Wednesday, 10-Feb-99 03:42:40

Re: The POOP stops here! ... Let me see if I've got this straight - I pay you franchise fees, etc., for which you give me a vehicle ($1,000 for an old pickup), computer (got one or I wouldn't be here), software (quickbooks works well), advertising/design/marketing strategies (free help from SCORE if you want it & take a peek at what the successful poop scoop companies do) & legal guidance (see lawyer, get insurance) along with the world of experience that you have within this field (2 months)...

Am I missing something here? Most of us do this because we do not want to work within a static, structured environment and enjoy working for ourselves - not for a franchiser or other business owner. If I want to change something, I do it. No checking with corporate. Most people are looking to get OUT from under someone, at least those to whom I've spoken within this field.

But I am certain that you will do well. People do tend to love 'safety' and packages. Good luck to you. And no, it isn't like many other fields - there is not enough poop to go around. A given area can handle only x amount of scoopers, others will lose money.

John
Scoopers Dog Waste Removal Service
Message Date/Time:
Thursday, 11-Feb-99 21:04:10

Re: Re: The POOP stops here! ... Well said, John and Pat!!!!!!
Message Date/Time:
Thursday, 11-Feb-99 23:37:26

Re: Re: The POOP stops here! ... One more thing - I would imagine that the information will basically match what is available withing the INEXSPENSIVE one-time expenditure book by Matthew, available through this site.

Just my opinion.

John Ross
Scoopers Dog Waste Removal Service
Message Date/Time:
Thursday, 11-Feb-99 06:07:22

Re: The POOP stops here! ... Ditto! Well said John.
Message Date/Time:
Thursday, 11-Feb-99 17:30:43

Re: The POOP stops here! ... What I like so much about this business is that it's one of the last true "little guy" opportunities. For a couple hundred dollars and a little guidance (Matt's book, for example), and of course a lot of initiative (which you need whether or not you buy a franchise), you can be in business. John's suggestions for using your community's business resources is good.

I feel defensive against franchising because I know it isn't necessary to pay a franchise fee or buy special franchisee equipment to get going in this business. A franchise isn't a good value unless a customer base comes with it already. Franchises are valuable for name recognition and for having all the kinks ironed out in advance. There just aren't that many kinks in this simple little business. And name recognition? Hmmm... That could be an advantage--if you became the McDonalds of poop-scooping.

I'd rather see someone sell start-up kits (maybe minimal level to deluxe). Include Matt's book.

At the same time, I love free enterprise--so if you can sell franchises in this business, why not? Some people'll like the idea and be willing to pay for the felt security.

Good luck. Maybe your visibility will help grow my business.
Message Date/Time:
Monday, 15-Feb-99 16:58:02

Re: The POOP stops here! ... I don't want to rain on your parade, but a franchise has very little value at this point. There is no national or even regional name recognition.

If you take a look at the history of this business, you'll notice that the franchise sellers are all gone, often in bankruptcy. That isn't because people haven't tried, or because they haven't been prepared. It's because they're trying to sell what you can pick up for free.

As has been pointed out, very little money is required to start. Asking a few questions gets you both some worthwhile answers AND get you noticed in your community. Learning how and building it yourself is part of the reason most of us are doing this. (Yes, I know. I bought PET BUTLER. I spent the previous 5 plus years working for Matt building the business before that.)

If this is such a great deal, why not say what you offer and what you charge, right here in the open? If it's really a good deal, folks here will jump on it. If it's not, you can find out before you go broke trolling for suckers.
Message Date/Time:
Wednesday, 17-Feb-99 20:15:48

To the scooping community, from Poop Busters, Inc. ... To the Scooping Community:

The right to express your opinion is one of the freedoms we have in this country. We also have a few other rights. The freedom to enterprise and prosper are the ones we tend to favor. It’s unfortunate you feel so threatened by what we are doing.
Every aspect of our business is done in a professional manner. From our truck to our paperwork, and even to our uniforms. Our customers see a neat and clean operation that shows up looking professional and doing a job to match that look. Proper marketing and advertising is the key to the success of any business large or small.
We did in depth research for over 9 months without even knowing about this website or Matthews book. We happened upon this information after we were already operational. Matthews’s book was fine. What we found amazing was we had already covered everything he had. With our approach we feel we improved and added some things to coincide with the commercial application we were striving for. No offense meant to Matthew at all. His book is perfect for the purpose for which it serves. Lets face facts. Scooping dog poop is not rocket science. What we have brought to this is our “World of Experience” in the business and marketing fields which me and my partners have a combined total of over 45 years working in management for major corporations.
Our package is very thorough and well thought out. We are proving that with our local business. What you all forget, are that these structured corporate types you are trying to avoid started out just like you, only they had vision to foresee a need that would develop and grow. Henceforth they grew their companies to meet those very needs. We have that vision for this industry.
We are out to hurt no one. With our article going out on the AP wire, we have received many nation wide calls. When they inquire about service we try and direct them to someone (i.e. Scoopers listed in the directory) in their area that can scoop for them. We have also enjoyed answering questions to new startups that have contacted us by phone.
Granted, Franchises aren’t for everyone, but we have seen the interest and plan on fulfilling the needs of those who would want it. We have yet to actually solicit a franchise sale. After our prospects have observed our operation, marketing, and instant results, they have approached us asking for franchise information. It’s just the age-old adage of supply and demand.
We have observed that many of the Scoopers are content in allowing their business to grow to a manageable level that they can control themselves and stopping there. This is not our vision. When we grow it helps the whole industry and the public awareness will be beneficial for all. How can this industry ever gain National and/or Regional recognition if someone doesn’t take the initiative and risks to make that happen?
McDonalds has gained its position based on recognition through the use of proper marketing and advertising venues. Without McDonalds there would be no Burger King, Hardees, Arby’s, etc. It just goes to show that he who takes the biggest risk stands to gain or lose the most. Welcome to capitalism in the free world.
Those of you, who chose to bash POOP BUSTERS INC., should not be so quick to judge. Thanks to those who had some words of encouragement.

- All of us at POOP BUSTERS INC.
“Been there, Dung that.”
Message Date/Time:
Monday, 22-Feb-99 06:48:05

Re: To the scooping community, from Poop Busters, Inc. ... I don't remembering "Bashing" your company as you so call it. I only voiced my opinion, which is also what you seem to be doing yourself. Trust me . . . I'm NOT threatened by your company . . .

Have a nice day!
Message Date/Time:
Wednesday, 24-Feb-99 01:15:29

Re: To the scooping community, from Poop Busters, Inc. ... To the Scooping Community:

>>The right to express your opinion is one of the freedoms we have in this country. We also have a few other rights. The freedom to enterprise and prosper are the ones we tend to favor. It’s unfortunate you feel so threatened by what we are doing.<<
It's not a matter of threatened by any means. The subject of developing franchise was discussed here (at Scoopers) 2 years ago, it simply didn't (and doesn't) interest me.
>>Every aspect of our business is done in a professional manner. From our truck to our paperwork,
Again, the above doesn't require paying someone else a franchise fee.
>>Proper marketing and advertising is the key to the success of any business large or small.<<
This is true, to think otherwise is foolish.
>>We did in Scooping dog poop is not rocket science. What we have brought to this is our “World of Experience” in the business and marketing fields which me and my partners have a combined total of over 45 years working in management for major corporations.<<
Visits to a SCORE office will result in meeting people with a combined "World of Experience" in biz & mktng (for free) totaling hundreds of years.
>>Our package is very thorough and well thought out.<<
I'm certain that it is, to offer anything else would be a waste of your time and other's money.
>>What you all forget, they had vision to foresee a need that would develop and grow. Henceforth they grew their companies to meet those very needs. We have that vision for this industry.<<
I beleive it is not that anyone (or most) lacks the 'vision' to see a need and work to fulfill that need. Rather, when it comes to a desire to remain smaller, it is because they are sick and tired of working within a corporate structure, working under someone else, might want a uniform that looks like a Trekkie this year, etc. Thus, the idea of maintaining a smaller, self owned & operated business is appealing.
>>We are out to hurt no one.<<
This is, in my opinion, an untruth. That statement would mean that you would, of course, check to see if there are already any Scooping businesses within specific geographic areas and, if there is, you would certainly not sell a franchise within that area. Most companies would like nothing better than to remove the competition, which will 'hurt someone'.
>>With our article going out on the AP wire in their area that can scoop for them.<<
Until such time as you have a franchisee in that area - in the meantime thank you for the referrals.
>>Granted, Franchises [big snip] When we grow it helps the whole industry and the public awareness will be beneficial for all. How can this industry ever gain National and/or Regional recognition if someone doesn’t take the initiative and risks to make that happen?<<
To an extent, yes it will be beneficial. However, to be realistic, when one watches a commercial for (to use your following example) McDonalds the reaction generally won't be "I saw an ad for McDonalds - let's go to Burger King!".
>>McDonalds has gained its position based on recognition through the use of proper marketing and advertising venues. Without McDonalds there would be no Burger King, Hardees, Arby’s, etc.<<
This is also true. Without McDonalds there would be no B.K., Arby's, etc. There would, of course, still be thousands of smaller burger joints around, along with many more mom and pop eateries - you remember them, the that actually served, well, good food?
>>It just goes to show that he who takes the biggest risk stands to gain or lose the most.<<
The biggest risk takers are those who start from scratch, without the corporate guidance, etc. Jeez, does this mean I can gain the most - on my own? Hmmmm
>>Welcome to capitalism in the free world.<<
I love capitalism. Just not when it may affect me .
>>Those of you, who chose to bash POOP BUSTERS INC., should not be so quick to judge.<<
Um, who bashed? I still think you have the potential to do quite well - all I'm saying (and yes it is ONLY my opinion) is that I see no reason for such a franchise to exist, when it is fairly simple to accomplish without buying into it. And of course I'm (and others) are quick to judge. Did you truly think that the Independent Mom & Pop Scoopers of the World would welcome a corporation like this with open arms? Ask the small hardware stores (remember them?) who went out of business when the Major Players moved in. I'm certain that this is also a concern for most. Again, as I stated previously, most of us simply do not like the idea of working for others, thus the reactions. Quick judgement? Hardly. I worked in management for a couple of decades at a medium size corporation, as such my judgement was not quick - it has come from years of Corporate Experience. I realized after a while that I'd watched over 600 people come and go, and I was still staring at the same four walls. I decided to change it, and now I have a blast Scooping (which a lot of people don't seem to understand - I can't explain it, either).
>>Thanks to those who had some words of encouragement.<<
You're welcome! As I said, the potential for this (I assume) is there. If you didn't do it someone else would have, eventually. I respect anyone who has an idea and brings it to fruition. It's just that I hate to see what seems to be one of the last of the shoestring startup opportunities fade away, with franchises available many will feel the need to go that way if they want to succeed - but then again I suppose the destruction of small mom & pop business has become the American way...

John Ross
Scoopers Dog Waste Removal Service

p.s. - I quit smoking 3 days ago so I hope the above wasn't too rabid. I haven't reread it.
Message Date/Time:
Monday, 22-Feb-99 11:51:51

Anyone still reading this thread? ... Isn't this fun? A little lively discussion around change in our industry is a good thing, don'cha think?

I don't like the corporate "ka-ching" mentality, myself. I get enough of that at work. I was hopeful this poop-scooping business would remain for the little guy.

I've talked to a few callers about starting their own businesses. I tell them everything I can think of to help them get started on their own. Lately, however, I've realized that they'll never start on their own without some hand-holding. Enter franchising. Like I said before, it'll be great for some, unecessary for others. Even those who go the franchise route will still need the same diligence, attention to service and quality, and dedication as the folks who realize a franchise isn't required.

Please don't feel threatened by our comments on this board. You'll do fine. We're just reacting to the attitude of...

I smell money...I smell money...
Message Date/Time:
Tuesday, 09-Feb-99 20:42:18

Want to do this part time ... I would like to start a part time poooper service, in the Decatur, IL area. What is the best way to advertise for the short term? I only want to do this until I find something more in line with my education.

Post here or email me any suggestions. Thanks.

Terry
Message Date/Time:
Tuesday, 09-Feb-99 21:00:31

Parvo spread prevention ... DOes anyone have a source for the spray you use to disinfect your shoes and tools? The stuff we purchased at the local pet store is too much $
Can't find a supplier on the web either.
Ideas?
Message Date/Time:
Wednesday, 10-Feb-99 14:45:43

Re: Parvo spread prevention ... Mike,
I purchased some disinfectant From R. C. Steele. It's called Ken-Care and it is effective against Parvo. 2 oz added to 1 gal will disinfect. A gallon costs 23.98 so it should last a long time.Their Phone # 800-872-3773 and web site isWWW.RCSTEELE.Com Hope this helps.
Mick
Message Date/Time:
Friday, 12-Feb-99 21:01:24

Re: Parvo spread prevention ... New England Serum Company as several kinds of disinfectant that would work. Their lowest cost deordorizing cleaner is Lemon-256, which killes canine parvovirus as well as other viruses, bacteria and fungi. One gallon makes 256 gallons. Cost is $23.54 per gallon, which works out to less than 10 cents a gallon.
New England Serum has other kinds available, too. To order or to ask for a free catalog, call 1-800-637-3786.
Another source is Pacific Northwest Beauty Supply (I know, I know... strange name for a place to buy kennel disinfectant). They sell a dry concentrate that you mix with water, and it kills a huge list of canine pathogens, including parvo. Call 1-800-944-0008.

Matthew
Message Date/Time:
Wednesday, 10-Feb-99 16:51:47

New Pooper Scooper on Market FS ... Maybe this invention we developed is something you shouldn't be without. Vendors welcome, let's talk.

http://www.erols.com/rikmistr/homepage.htm