Why People Hire a Dog Waste Removal Service; The Need is Real and Growing; History and Outlook for Dog Waste Removal Business
GETTING STARTED...... Page 16.
Your Mission Statement; Setting Up for Business; Business Licenses and Taxes
MARKETING MATTERS...... Page
Media and Marketing Weapons; INCLUDES ACTUAL SAMPLES YOU CAN MODIFY FOR YOUR OWN USE!
Classified Ads; Publicity and Public Relations; Fliers; Direct Mail; Truck Signs, Customer Referrals, Yellow Pages, Radio, Business Cards; Gift Certificates; Trade Name; Pricing; Best Times to Advertise; Customer Source Tracking; Demographics and Psychographics; Customer Survey Data
TOOLS OF THE TRADE...... Page 48.
Scoops; Plastic Bags; Shovels; Sprayers and Disinfectant
WORKING TECHNIQUES...... Page
Search Patterns; Fences, Gates and Locks; Different Strokes; Weather-Related Considerations; Rain; Snow; Freezing Cold; Wind
DEALING WITH DOGS...... Page 75.
Normal Barking, or Warning of Danger?; No Mace! Should You Give Doggie Treats? Health Signs in Dog Stool
ROLLING STOCK...... Page 79.
Humble Beginnings; Can't Afford a Truck? Home Based, With a Remote Garage; A Tax Advantage in Cheap Transportation; What Kind of Trucks; Rules of the Road
OFFICE OPERATIONS...... Page 83.
Scheduling; Setting Boundaries; Increasing Frequency-of-Service; Billing; Sample Invoice; Late Pays, Collections, and Bad Debts; Outside Mailing Services; Using a Post Office Box; Customer Worksheets; Sample Worksheet; Route Sheets
CUSTOMER COMMUNICATIONS...... Page 95.
The Need to Keep in Touch; "Under-Promise and Over-Deliver"; Voice Mail; Customer News; DogOut/LockOut Notes; New Customer Welcome Letter; New Customer Sign-up Form
WASTE DISPOSAL...... Page
Don't do Anything Stupid; Take it or Leave it? Jumping Through Hoops Can be Good Exercise! Licensed, Bonded, and Inspected; A Simple Solution!
COMPUTER OR NOT
A Pen and Paper System
A Better Way
HIRING HELPERS....... Page 112.
Working Solo; The Decision to Be an Employer; Using a Payroll Service; Wages; Help Wanted Ads; Training
INSURANCE...... Page 120.
COMMERCIAL WORK....... Page 122.
More Difficult, But Worthwhile; Pricing Can be Tricky; Not the Same as Residential Work; Needed: A Different Approach; Potentially Large Market; A Profit Center for Property Managers
MORE RESOURCES FOR FURTHER
HELP ...... Page
S.C.O.R.E.; Your State Government; The Internet and the Online Community; Books for Entrepreneurs; Magazines
" Matthew, I received
your manual and I love it. I couldn't put it down. You are
really into this!! I think it is great that you offered all
these suggestions to all the up and coming new scoopers out
there like myself. Most business people don't trade secrets.
Anyway, I'm on a roll with my business and I hope I am as
successful as you and some of the other scoopers.
Patricia L. Wilder, Proprietor, PooP b Gone Canine Waste Cleanup Service, Mason, Ohio
detailed, colorfully written, point-by-point, A-Z 'everything
you always wanted to know but were afraid to ask' manual that
leaves nothing to guess at...Bravo, Mathew! I could not be
happier or more confident that this business will succeed now
that i have your book to tell me exactly how to make it
David Hopkins, Doody Calls, Lompoc, CA
"Your manual was very
informative and helpful in starting up my pooper scooper
Guy Sularz, The Poop Patrol, Scottsdale, Arizona
"WOW what a wealth of
info... this book is really worth the money ... get the
manual.... it's fantabulous.... great info and important
Hedy Nobil; P.A.W.S. Professional Animal Waste Services; Clearwater, Florida